From the moment you get your order delivered at home you have the article(s) on sight for seven (7) working days. If you're unhappy with an article, you can exchange or return your purchase(s). If you received a return number, you have seven (7) working days to return the article(s). Lingerie and beachwear should always be tried on over your underwear. 
 

EXCHANGING AN ARTICLE

If you would like to exchange an article for a different size / another article, please Request an Exchange & Return number via our Customer Service.

 

RETURNING AN ARTICLE  

If you would like to return articles from your order, you always need to Request a Return number first at our Customer Service. After receiving your return number, you have seven (7) working days to return the article(s). When the initial 7 working days have passed, the purchase agreement is definite. 

 

REFUND WITHIN 14 DAYS
After receiving and checking your return, we will refund the purchase amount of the returned item(s) within 14 days (shipping costs are not refunded). Refunds are automatically made on the bank account number / creditcard used for your original order and payment. 

 

 

If you want to return an article please follow these guidelines: 

 

1. Notify customer service that you want to exchange or return an article.

2. You will receive an e-mail with the return number and instructions for the return.

3. When the return is received, you will receive a confirmation via e-mail

4. Depending on your wish, we exchange the item / deposit the purchase amount back to your account / send you a store credit by mail (for returned sale-items).

 

RETURN ADDRESS

Little Soho

De Huufkes 88

5674 TM Nuenen

THE NETHERLANDS

 

Important! 

Returns are accepted only if they meet all the following conditions:

1. The consignment should postage and have a valid return number.

2. The article/ Articles must be returned in their original packaging. The package is intended to be complete and undamaged.

3. The article should / Articles should be undamaged and have no signs of being worn to exhibit.

 

We do not credit damaged and/or used articles! 

 

An unnotified return or a return without return number and / or without (adequate) for postage are satisfied, will not be received by us and will be returned back to the sender. Any costs associated are charged to the sender.

Articles used and / or damaged, or which packaging / seal is damaged or missing, are also not accepted and go directly back to the sender. The cost of shipping will be charged to the sender.

 

If your order is delivered damaged, we ask you to notify this at customer service as soon as possible but no later than 48 hours.

 

RETURN SHIPPING COSTS

The cost of a return is on behalf of the sender, and is therefore not reimbursed by Little Soho.