From the moment you get your order delivered at home you have the article(s) on sight for seven (7) working days. If you're unhappy with an article, you can exchange or return your purchase(s). If you received a return number, you have seven (7) working days to return the article(s). Lingerie and beachwear should always be tried on over your underwear.
EXCHANGING AN ARTICLE
RETURNING AN ARTICLE
If you would like to return articles from your order, you always need to Request a Return number
first at our Customer Service. After receiving your return number, you have seven (7) working days to return the article(s). When the initial 7 working days have passed, the purchase agreement is definite.
REFUND WITHIN 14 DAYS
After receiving and checking your return, we will refund the purchase amount of the returned item(s) within 14 days (shipping costs are not refunded). Refunds are automatically made on the bank account number / creditcard used for your original order and payment.
For returned sale articles under € 100,- you will receive a store credit by e-mail. For sale articles above € 100,- we will refund the purchase amount back to your account. This store credit is valid for twelve months.
If you want to return an article please follow these guidelines:
1. Notify customer service that you want to exchange or return an article.
2. You will receive an e-mail with the return number and instructions for the return.
3. When the return is received, you will receive a confirmation via e-mail
4. Depending on your wish, we exchange the item / deposit the purchase amount back to your account / send you a store credit by mail (for returned sale-items).
De Huufkes 88
5674 TM Nuenen
Returns are accepted only if they meet all the following conditions:
1. The consignment should postage and have a valid return number.
2. The article/ Articles must be returned in their original packaging. The package is intended to be complete and undamaged.
3. The article should / Articles should be undamaged and have no signs of being worn to exhibit.
We do not credit damaged and/or used articles!
An unnotified return or a return without return number and / or without (adequate) for postage are satisfied, will not be received by us and will be returned back to the sender. Any costs associated are charged to the sender.
Articles used and / or damaged, or which packaging / seal is damaged or missing, are also not accepted and go directly back to the sender. The cost of shipping will be charged to the sender.
If your order is delivered damaged, we ask you to notify this at customer service as soon as possible but no later than 48 hours.
RETURN SHIPPING COSTS
The cost of a return is on behalf of the sender, and is therefore not reimbursed by Little Soho.